FROM SPREADSHEETS TO A CONNECTED SYSTEM

HubSpot CRM Implementation for SMEs, Councils, NGOs & Charities

We’re a HubSpot Solutions Provider helping SMEs, councils, NGOs and charities design and implement HubSpot CRM for better visibility, automation and reporting

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Who We Work With

We work with ambitious small and mid‑sized organisations that want to modernise how they run sales, marketing, and operations.

Our clients include SMEs looking to move from manual work to connected cloud systems, and teams rolling out HubSpot CRM and modern websites.

We also support public sector bodies and councils that need secure, reliable digital platforms for democratic services and citizen‑facing experiences.

Whether you’re a growing business or a public organisation, we help you design practical, connected digital foundations that are easy to run day‑to‑day.

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SMEs

Growing SMEs often run on spreadsheets, inboxes and the founder’s memory. HubSpot CRM gives you a clear view of leads, deals and customers so you can build a repeatable sales and service process. We design simple, practical setups that your team will actually use, with pipelines, tasks and automations that keep follow‑up on track without adding admin.

Public Sector

Public sector teams are often caught between outdated legacy systems and increasing expectations from citizens and elected members. We configure HubSpot CRM for the public sector to track enquiries, stakeholders, consultations and programmes in a transparent, auditable way. Your team gets a modern, easy‑to‑use CRM system without a costly, multi‑year IT project.

NGOs & Charities

Charities and NGOs often juggle donor data in one tool, volunteer records in another, and programme information in messy spreadsheets. Use HubSpot CRM to pull all of this together, giving you a single, unified view of every supporter, partner and programme. The result is smoother supporter journeys, highly targeted campaigns and more transparent reporting for trustees and funders.

Recruitment Agencies

Recruitment teams need a clear, centralised view of clients, roles and candidates, but data is often split between CRM and ATS. We help recruitment agencies fully integrated HubSpot with their existing stack so they can manage pipelines, nurture clients and candidates, we even configure HubSpot as an ATS so you have one platform for both candidates and clients

POWERFUL FEATURES

Here’s all the good stuff

One connected workspace for sales, marketing and service

Keep contacts, companies, deals, emails and support activity in a single CRM, so every team works from the same up‑to‑date customer record.

Flexible CRM that fits your process

Configure custom fields, pipelines and automation so HubSpot mirrors your real sales and delivery workflows instead of forcing you into a generic model.

Clear, real-time reporting on pipeline and revenue

Build dashboards and reports that track deals, activities and performance, giving leaders instant visibility into what’s working and where to focus.

Easily integrates with your existing tools

Connect HubSpot to your email, calendar and other core apps, reduce double data entry and create a joined‑up tech stack that’s easier for your team to use.

REPORT

Crisis of Disconnection Report

The report argues that SMBs face a “crisis of disconnection”: too many tools, data silos, and fragmented customer journeys drive higher costs, inefficiency, weak collaboration, and low engagement. Survey data shows that businesses using a unified, all‑in‑one CRM cut tech costs, improve ROI, hit more goals, and build stronger customer relationships.

READ THE REPORT
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FAQ

Need clarification?

What is HubSpot CRM?

HubSpot CRM is a customer platform that centralises your marketing, sales, service, and website data, so teams work from one shared system instead of scattered tools and spreadsheets.

How does HubSpot help growing businesses?

HubSpot is built for growing organisations that need a single place to capture leads, manage deals, support customers, and report on revenue, with custom properties, pipelines, and automation tailored to different industries.

What are the main HubSpot hubs?

HubSpot groups tools into hubs around a Smart CRM: Marketing Hub for lead generation, Sales Hub for pipeline management, Service Hub for support, Content/Website tools, Operations Hub for automation, and Commerce capabilities to handle payments and revenue.

Does HubSpot integrate with my existing tech stack?

Yes. HubSpot connects to a wide range of apps and supports two‑way data sync, so contacts, companies, deals, and activities stay aligned with the other systems in your stack, reducing manual work and data silos.

Is there a free version of HubSpot, and can I upgrade later?

HubSpot offers a free plan with core CRM features plus selected marketing, sales, and service tools, with limits on contacts and users. You can upgrade to paid tiers at any time to unlock more features, higher limits, and additional hubs as you scale.